Hotbet Terms & Conditions — A Complete Guide to Using the Platform

1 General Information & Overview

These Terms and Conditions form a legally binding agreement between the Hotbet platform and all its users. Hotbet is an international online gaming company operating under a valid license.

By registering, logging in, or using any service on Hotbet, you are deemed to have read and agreed to these Terms and Conditions in full. If you do not agree with any of the terms, please refrain from using Hotbet.

Hotbet serves users across multiple countries, including Bangladesh. Certain services may be restricted depending on the laws and regulations of each country. It is the user's responsibility to stay informed about the laws applicable in their own jurisdiction.

2 Account Registration & Eligibility

Age Restriction

Only individuals aged 18 or above may register an account on Hotbet. A copy of a national ID card or passport may be requested as proof of age. Any account opened on behalf of a minor will be terminated and all associated balances will be forfeited.

One Account Policy

Only one Hotbet account is permitted per person. If the same individual opens multiple accounts, all accounts will be closed and all winnings forfeited. If multiple people in the same household wish to play, each must use a separate IP address, device, and ID.

Providing Accurate Information

Providing complete, accurate, and up-to-date information at the time of registration is mandatory. Hotbet reserves the right to close any account at any time if false or misleading information is provided.

3 Deposit & Withdrawal Policy

Deposit Methods

Deposits on Hotbet can be made via mobile banking, debit/credit card, or direct bank transfer. Deposits from third-party accounts are strictly prohibited — only payment methods registered in your own name are permitted.

Minimum & Maximum Limits

• Minimum Deposit: BDT 500
• Maximum Daily Deposit: Varies by account level
• Minimum withdrawal: BDT 500
• Withdrawal processing time: 3–24 hours (for KYC-verified accounts)

Refund Policy

Funds once used in gameplay are non-refundable. However, if funds are lost due to a technical issue, you must notify the Hotbet support team immediately. A decision will be made following investigation.

4 Bonus & Promotion Terms

Hotbet regularly offers a variety of bonuses — welcome bonuses, reload bonuses, free spins, and cashback. Each bonus has its own terms and conditions, which are detailed on the respective promotion page.

Wagering Requirement

To withdraw bonus funds, the bonus amount must be wagered a specified number of times (typically 15x–30x). For example, a BDT 1,000 bonus with a 20x wagering requirement means a total of BDT 20,000 must be bet.

• Bonuses must generally be used within 30 days of being credited.
• Multiple bonuses cannot be combined unless explicitly stated otherwise.
• Bets placed using bonus balance may be subject to a maximum stake limit.
• Bonuses may not be available on certain games — please refer to the game exclusion list.

5 Betting Rules

Specific rules apply to both Sports Betting and casino games on Hotbet. Acceptance of a bet does not guarantee its validity — Hotbet reserves the right to void any bet accepted in error.

Sports Betting

• Once a bet is confirmed, it cannot be changed or cancelled (except via cash out).
• If a match is abandoned or postponed, bet stakes will be refunded.
• Hotbet may void any bet accepted at an incorrect price due to an odds error.
• In-play betting results may be affected by delays in bet placement.

Casino Games

• Each game has its own RTP and pay table — viewable within the game.
• Winnings resulting from technical errors may be voided.
• If you are disconnected, your game state will be saved on the server.

6 Prohibited Activities

The following activities are strictly prohibited on Hotbet and will result in immediate account closure:

• Using multiple accounts to claim bonus benefits.
• Bonus arbitrage — placing opposing bets on the same match across multiple accounts.
• Placing bets automatically using software or bots.
• Depositing funds derived from money laundering or any illegal source.
• Attempting to hack or breach the security of the platform.
• Threatening or harassing other users.
• Attempting to pass KYC verification using false information.

7 Account Closure & Suspension

Hotbet reserves the right to suspend or close any account at any time, for any reason, and without prior notice — particularly in cases of Terms & Conditions violations.

Users may also request account closure at any time by contacting the support team. If there is a remaining balance at the time of closure and no rule violations have occurred, that balance will be refunded.

8 Privacy & Data Protection

Hotbet handles your personal information with the utmost care. Our Privacy Policy is published separately and applies alongside these Terms and Conditions.

Your information is used solely for service delivery, KYC verification, and regulatory compliance. It is never sold to third parties for marketing purposes.

9 Responsible Gaming

Hotbet is deeply committed to responsible gaming. Gaming is meant for entertainment — not as a financial solution. If you feel gaming is having a negative impact on your life, please reach out to our support team.

The following responsible gaming tools are available on Hotbet:

• Deposit Limit: Set daily, weekly, and monthly limits.
• Cooling-Off Period: Temporarily suspend your account for 24 hours to 30 days.
• Self-Exclusion: Take a long-term or permanent break.
• Bet Limits: Set a maximum stake per bet.

10 Limitation of Liability

Hotbet is not liable for any direct or indirect financial losses arising from use of the platform. This includes losses caused by internet disconnection, device issues, or technical failures on the part of third parties.

Hotbet strives to maintain the highest possible uptime; however, temporary disruptions may occur due to scheduled maintenance or unforeseen technical issues. Hotbet is not liable for any such interruptions.

11 Right to Amend Terms

Hotbet reserves the right to amend these Terms and Conditions, in part or in full, at any time. Any changes will be announced via a notice on the website. For significant changes, registered users may also be notified by email.

Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.

12 Contact & Complaints

If you have any questions or complaints regarding these Terms and Conditions or Hotbet's services, please contact our support team. We offer live chat support 24 hours a day, 7 days a week.

You can also reach us by email: [email protected]

An initial response will be provided within 7 business days of a complaint being submitted. Complex matters may require additional time to reach a full resolution.