Hotbet FAQ — Answers to All Your Questions, Right Here

Yes, after registration an OTP will be sent to your mobile number. Verifying your number with that code will activate your account. This step is mandatory for security purposes.

No. Hotbet's policy allows only one account per person. If multiple accounts are detected, all of them will be closed and any remaining balance will be forfeited. Please keep just one account registered in your name.

KYC (Know Your Customer) is the identity verification process. You can play normally after registration, but you'll need to complete KYC using your national ID or passport before making large withdrawals. This keeps your account secure.

Your email and mobile number can be updated with support assistance, but your core name details must match your KYC records. Most other information can be updated directly from Account Settings.

The minimum age to register at Hotbet is 18. Age is verified during registration and the KYC process. Accounts belonging to users under 18 will be closed.

Enter your code in the "Referral Code (Optional)" field at the bottom of the registration form. Using a referral code may unlock special benefits. If you don't have one, simply leave the field blank.

Yes. Your account can be permanently closed through self-exclusion. You can also contact support to submit an account closure request. For more details, Responsible Gaming View page.

On the login page, Click the "Forgot Password?" link, enter your mobile number or email, and you'll receive an OTP. Verify the OTP and set a new password — the whole process takes 2–3 minutes.

Multiple incorrect password attempts will temporarily lock your account. Please wait 30 minutes before trying again. If the issue persists, contact live chat support and they will unlock it for you promptly.

Log in to your account, then go to Settings → Security → "Two-Step Verification" to enable it. From that point on, you'll receive an OTP on your mobile with every login. This is the strongest protection available for your account.

Change your password immediately, log out of all devices, and notify us via live chat. Hotbet support will investigate and secure your account.

Log in to the app using the same mobile number and password. Once logged in, you can use fingerprint or PIN for faster access next time.

No. Hotbet does not sell or share your personal information with third parties. To learn more, Privacy Policy Read more.

You can deposit at Hotbet via Mobile Banking or direct bank transfer. Both methods are fast and secure, with deposits typically processed within 5–15 minutes.

The minimum deposit is BDT 500 and the minimum withdrawal is BDT 1,000. Maximum limits may vary depending on the payment method and your account tier.

Withdrawal requests are typically processed within 24–48 hours. Accounts with completed KYC verification are processed faster. Please ensure all bonus wagering requirements are met before requesting a withdrawal.

Contact live chat with your payment receipt or deposit screenshot. The team will verify and credit your balance within 1–2 hours.

Hotbet does not charge any fees on deposits. However, your mobile banking provider or bank may apply transaction fees depending on the payment method you use.

Yes, withdrawals can only be made to a payment account registered in your own name. Transfers to someone else's account are not permitted. This policy is in place to prevent fraud.

You can cancel a withdrawal request before processing begins. Once processing has started, cancellation is no longer possible. If you wish to cancel, please contact live chat immediately.

Log in to your account and go to the "Wallet" or "Transaction History" section to view the full details of all your deposits and withdrawals.

Register Once completed, your welcome bonus will be credited automatically upon making your first deposit. The bonus is up to 100% of your first deposit, with a maximum of BDT 10,000.

A wagering requirement means you must place bets totalling a set multiple of the bonus amount before you can withdraw. For example, a 5x wagering requirement on a BDT 1,000 bonus means you need to bet BDT 5,000 in total. Learn more Terms and Conditions page.

After receiving your free spins, In the Game Lobby It can be used on eligible slots games. The specific games are listed in the bonus details.

VIP points are automatically earned with every bet and game. Accumulate points to VIP Level Unlock cashback, exclusive bonuses, and a dedicated personal manager.

Yes, most bonuses have an expiry date. The welcome bonus generally must be used within 7–30 days. Full expiry details are stated in each bonus's terms and conditions.

Weekly cashback offers depend on your VIP tier and gaming activity. You can view active cashback offers on the Promotions page or in the "Offers" section of your account.

On the Sports page, You can bet on 20+ sports including cricket, football, tennis, badminton, and kabaddi. Both live betting and pre-match betting are available.

In the Game Lobby Live baccarat, roulette, blackjack, dragon tiger, and many more — all playable with real dealers in HD streaming.

On the bingo page, Go and join a room. Match the numbers on your card to complete a line or full house. Prize amounts vary by room.

Pre-match bets may be cancellable before a set deadline. Live bets generally cannot be cancelled. If the cashout feature is available, you can use it to secure your winnings early.

Hotbet automatically saves your game state. Once your connection is restored, you can resume from exactly where you left off. If you disconnect mid-spin in a slots game, the system records the outcome.

Yes. App Page Available as a free download for both Android and iOS. The app gives you access to all games, Sports Betting, and payment options.